Knowledgebase
Dear customer,
we have launched a new support system with a new knowledgebase and
ticket system.
For all information and requests, please follow this link to find our
new support site:
[HTTPS://GOTO.DATACOLOR.COM/SPYDERSUPPORT]HTTPS://GOTO.DATACOLOR...
The current Datacolor Spyder products SpyderX Pro and SpyderX Elite
software version 5.8,
Spyder5EXPRESS, Spyder5PRO and Spyder5ELITE software version 5.8,
Spyder Checkr software version 1.5 are compatible with macOS 11 Big
Sur.
These software versions ...
Under macOS Catalina there is currently the problem that the screen
brightness automatically jumps to 100% when an external monitor is
connected. This problem is caused by a bug in the current macOS
Catalina version, 10.15.3. More information and bug repo...
Are Spyder5, SpyderPRINT, SpyderCHECKR and Spyder4 working with the
new macOS Catalina 10.15?
SPYDERX
SpyderX Software works on macOS Catalina 10.15
SPYDER5
Spyder5 Software-Update installers are already published and available
in 64-bit v...
Microsoft has confirmed that there have been issues with color
profiles in saving, overwriting, activating, etc., and they have
provided a patch "KB4505903" as a solution to fix this problem. Run
the Windows 10 Update function manually to make sure you ha...
UNABLE TO CREATE AND/OR ACTIVATE AN ICC PROFILE IN WINDOWS 10 MAY 2019
UPDATE (WINDOWS 10, BUILD 1903) - SPYDERX, SPYDER5 AND SPYDER4
We found the problem that SpyderX, Spyder5 and Spyder4 may not create
(save / overwrite) and/or activate the ICC profil...
You will receive this message when starting a 32-bit application, but
the Spyder software works on your macOS High Sierra 10.13 and/or macOS
Mojave 10.14 system. The message is related to future OS and you
already know that 64-bit software is not required...
In some cases on some Windows 10 systems (Spring Creators Update –
1803 from April 2018 and Windows 10 Build 1809 from November 2018) on
some laptops, users have encountered an issue with the display profile
randomly turning on and off which creates a fli...
The automatic Room Light Switching feature is available in the
Spyder5PRO+ software. You will find it in the main menu of the
software where you also set the target values for Gamma, Whitepoint
and Brightness. However, you won’t find it in the „advanced
s...
After the restart of my Windows system the monitor does not look
calibrated and I do not get the message that my profile has been
loaded in the the graphic card LUT.
When I run the Spyder software the monitor is calibrated again.
It looks like the Spyde...
Q:
I have Spyder5 and I can’t see the effect of the profile under macOS
High Sierra 10.13 after the calibration process. Or, I cannot see any
difference in the uncalibrated VS calibrated view of my screen at the
end of the calibration process on the Spy...
It appears that the new macOS High Sierra 10.13 has several color
management issues. Therefore, also your system has a permission
problem with the High Sierra upgrade at the moment. Please use the
disk utility (from / Applications / Utilities) to repair t...
The Spyder5PRO+ and Spyder5ELITE+ upgrades for your Spyder5 add new,
unique features for further confidence in your digital color workflow.
With these new features, including Soft Proofing (Spyder5ELITE+ only),
Automatic Room Light Switching and other fea...
Profile editing in the Profile Management Tool is compatible with icc
profiles created with your Spyder5 only.
Spyder5PRO+ / Spyder5ELITE+ software will choose the appropriate
profile for the current room light, or the lighting environment, for 3
room light levels: High, Medium and Low. The Spyder5 calibrator needs
to be connected at all times for the Automatic Ro...
As in the past, all software updates are still available free of
charge. Software updates are released to maintain functionality as
compatible Operating Systems update. However, Spyder5PRO+ and
Spyder5ELITE+ are upgrades with additional features and there...
Spyder5PRO+ and Spyder5ELITE+ upgrades add additional features to the
standard Spyder5PRO and Spyder5ELITE software.
http://www.datacolor.com/photography-design/product-overview/sypder5eliteplus-software-upgrade/
[http://www.datacolor.com/photography-...
To activate Spyder5PRO+ or Spyder5ELITE+, you must be running the
latest software for each application.
You will find the latest versions of each application here:
goto.datacolor.com/getSpyder5plus
For instruction on activation of the Spyder5PRO+ or...
The latest versions of Spyder5PRO / Spyder5ELITE can be found here:
http://support.datacolor.com/index.php?/Knowledgebase/List/Index/153/spyder5-downloads
To activate the Spyder5PRO+ / Spyder5ELITE+, you must be running the
latest Spyder5PRO / Spyder5...
One key feature of Spyder5PRO+ and Spyder5ELITE+ is Automatic Room
Light Switching. Simply put, this allows the Spyder5PRO+ /
Spyder5ELITE+ software and sensor to automatically decide and apply
the appropriate profile for the room lighting by taking ambie...
As any other monitor, curved displays can be calibrated with the
Spyder5. Please always plug the Spyder into an USB port in the back of
your computer (close to the keyboard/mouse). Please do not use
USB-Hubs and/or USB-extension cords as this could result...
Datacolor provides technical support at no additional charge. If you
have a question, please feel free to submit a ticket to:
http://support.datacolor.com/index.php?/Tickets/Submit
Visual observation of two monitors sitting side-by-side will never
appear to match. Even if they are the same type, make and model, two
displays will have subtle differences that are readily discerned in
side-by-side comparison, but become negligible when...
Datacolor is constantly working to improve and upgrade our software.
These updates are then posted in the 'Software Upgrades' section of
our website, where our customers can download them free of charge. The
only thing the customer needs in order to succe...
Light from any source, other than the projection device, that reaches
the screen surface. The amount of room light (ambient light) affects
the contrast, and resolution of the screen.
The native white point is the color temperature that the monitor
hardware exhibits without any software calibration applied. With some
monitors it can be adjusted with front panel controls, with others, it
is fixed, and can only be corrected with software...
It is a measurement of the color of white light, expressed in degrees
Kelvin. (The Kelvin scale is a measure of temperature, starting from
absolute zero.) The color temperature is the color of light a perfect
black-body radiator emits when heated to the t...
It provides a graphical display of the tonal response characteristics
of the monitor system. This includes representations of the monitor's
default behavior, the desired behavior and the actual behavior.
A data file that describes the color behavior of a physical device
(such as a scanner, monitor, or printer) or that defines the color of
an abstract color space (such as Adobe RGG or ColorMatch RGB) in terms
of a device-independent color model (such as CI...
To measure and correct by comparison with a standard, of the correct
value or each reading on a measuring instrument.
Your Spyder5 serial number will be either 17 or 18 digits long;
depending on your application. It is located on the inside of your box
under the hardware device. Please do not confuse this with the
hardware serial number for your hardware device(s).
Help Desk Software by Kayako support.datacolor.com/index.php?