Knowledgebase
Dear customer,
we have launched a new support system with a new knowledgebase and
ticket system.
For all information and requests, please follow this link to find our
new support site:
[HTTPS://GOTO.DATACOLOR.COM/SPYDERSUPPORT]HTTPS://GOTO.DATACOLOR...
Under macOS Catalina there is currently the problem that the screen
brightness automatically jumps to 100% when an external monitor is
connected. This problem is caused by a bug in the current macOS
Catalina version, 10.15.3. More information and bug repo...
Microsoft has confirmed that there have been issues with color
profiles in saving, overwriting, activating, etc., and they have
provided a patch "KB4505903" as a solution to fix this problem. Run
the Windows 10 Update function manually to make sure you ha...
UNABLE TO CREATE AND/OR ACTIVATE AN ICC PROFILE IN WINDOWS 10 MAY 2019
UPDATE (WINDOWS 10, BUILD 1903) - SPYDERX, SPYDER5 AND SPYDER4
We found the problem that SpyderX, Spyder5 and Spyder4 may not create
(save / overwrite) and/or activate the ICC profil...
You will receive this message when starting a 32-bit application, but
the Spyder software works on your macOS High Sierra 10.13 and/or macOS
Mojave 10.14 system. The message is related to future OS and you
already know that 64-bit software is not required...
In some cases on some Windows 10 systems (Spring Creators Update –
1803 from April 2018 and Windows 10 Build 1809 from November 2018) on
some laptops, users have encountered an issue with the display profile
randomly turning on and off which creates a fli...
The automatic Room Light Switching feature is available in the
Spyder5PRO+ software. You will find it in the main menu of the
software where you also set the target values for Gamma, Whitepoint
and Brightness. However, you won’t find it in the „advanced
s...
After the restart of my Windows system the monitor does not look
calibrated and I do not get the message that my profile has been
loaded in the the graphic card LUT.
When I run the Spyder software the monitor is calibrated again.
It looks like the Spyde...
It appears that the new macOS High Sierra 10.13 has several color
management issues. Therefore, also your system has a permission
problem with the High Sierra upgrade at the moment. Please use the
disk utility (from / Applications / Utilities) to repair t...
On modern mid range to high end laptop please check for the usage of
Content-adaptive backlight control (CABC).
THIS has to be DISABLED (often in the bios)
IMPORTANT: Sometimes a patch is needed to have the ability to disable
the CABC function.
...
The Spyder5PRO+ and Spyder5ELITE+ upgrades for your Spyder5 add new,
unique features for further confidence in your digital color workflow.
With these new features, including Soft Proofing (Spyder5ELITE+ only),
Automatic Room Light Switching and other fea...
Profile editing in the Profile Management Tool is compatible with icc
profiles created with your Spyder5 only.
Spyder5PRO+ / Spyder5ELITE+ software will choose the appropriate
profile for the current room light, or the lighting environment, for 3
room light levels: High, Medium and Low. The Spyder5 calibrator needs
to be connected at all times for the Automatic Ro...
As in the past, all software updates are still available free of
charge. Software updates are released to maintain functionality as
compatible Operating Systems update. However, Spyder5PRO+ and
Spyder5ELITE+ are upgrades with additional features and there...
Spyder5PRO+ and Spyder5ELITE+ upgrades add additional features to the
standard Spyder5PRO and Spyder5ELITE software.
http://www.datacolor.com/photography-design/product-overview/sypder5eliteplus-software-upgrade/
[http://www.datacolor.com/photography-...
To activate Spyder5PRO+ or Spyder5ELITE+, you must be running the
latest software for each application.
You will find the latest versions of each application here:
goto.datacolor.com/getSpyder5plus
For instruction on activation of the Spyder5PRO+ or...
The latest versions of Spyder5PRO / Spyder5ELITE can be found here:
http://support.datacolor.com/index.php?/Knowledgebase/List/Index/153/spyder5-downloads
To activate the Spyder5PRO+ / Spyder5ELITE+, you must be running the
latest Spyder5PRO / Spyder5...
One key feature of Spyder5PRO+ and Spyder5ELITE+ is Automatic Room
Light Switching. Simply put, this allows the Spyder5PRO+ /
Spyder5ELITE+ software and sensor to automatically decide and apply
the appropriate profile for the room lighting by taking ambie...
As any other monitor, curved displays can be calibrated with the
Spyder5. Please always plug the Spyder into an USB port in the back of
your computer (close to the keyboard/mouse). Please do not use
USB-Hubs and/or USB-extension cords as this could result...
Datacolor provides technical support at no additional charge. If you
have a question, please feel free to submit a ticket to:
http://support.datacolor.com/index.php?/Tickets/Submit
Visual observation of two monitors sitting side-by-side will never
appear to match. Even if they are the same type, make and model, two
displays will have subtle differences that are readily discerned in
side-by-side comparison, but become negligible when...
Datacolor is constantly working to improve and upgrade our software.
These updates are then posted in the 'Software Upgrades' section of
our website, where our customers can download them free of charge. The
only thing the customer needs in order to succe...
Light from any source, other than the projection device, that reaches
the screen surface. The amount of room light (ambient light) affects
the contrast, and resolution of the screen.
The native white point is the color temperature that the monitor
hardware exhibits without any software calibration applied. With some
monitors it can be adjusted with front panel controls, with others, it
is fixed, and can only be corrected with software...
It is a measurement of the color of white light, expressed in degrees
Kelvin. (The Kelvin scale is a measure of temperature, starting from
absolute zero.) The color temperature is the color of light a perfect
black-body radiator emits when heated to the t...
It provides a graphical display of the tonal response characteristics
of the monitor system. This includes representations of the monitor's
default behavior, the desired behavior and the actual behavior.
A data file that describes the color behavior of a physical device
(such as a scanner, monitor, or printer) or that defines the color of
an abstract color space (such as Adobe RGG or ColorMatch RGB) in terms
of a device-independent color model (such as CI...
To measure and correct by comparison with a standard, of the correct
value or each reading on a measuring instrument.
Mobile devices such as laptops, tablets and phones are viewed under a
wide range of light levels. Ambient light adjustment of the device at
the time of calibration would only be of value if such a device were
to remain in the same controlled light environ...
Mobile devices such as laptops, tablets and phones are viewed under a
wide range of light levels. Ambient light adjustment of the device at
the time of calibration would only be of value if such a device were
to remain in the same controlled light environ...
I am sure my User Account (PC or Mac) has got full admin rights to properly access my computer and the Spyder software.
However, after the calibration took place, the created Spyder icc display profile still can't be saved.
I am getting error message(...
Datacolor's industrial division provides a tool in their software for converting .qtx files into YYX and tagged RGB formats.
It can still be calibrated, but after 8 years, the luminance has probably decreased significantly; so the maximum effective brightness will be limited. This will continue to get worse over time.
All Spyder3 versions support Vista.
All Spyder2 applications require version 2.3.5.for Vista compatibility. Available for download @
http://spyder.datacolor.com
Historically, the issue with multiple monitors on Windows has to do with setting the default profile for each monitor.
The only sure solution is to have one video card per monitor.
What usually happens, with a dual-head video card, is that when you...
Applications will not open on my Macintosh system.
This maybe a permissions issue, go into your HD > applications > utilities > disk utility > select the HD > First Aid tab >run a verify disk permission > now a repair. Once completed restart your syste...
Where is my software serial number?
Your serial number will be either 17 or 18 digits long; depending on your application.
It is located on the sleeve of your CD. Please do not confuse this with the hardware serial number for your hardware device(s)...
Launch your version of Spyder3; in the upper left hand corner select, "Go" > Edit Display Information.
As you proceed through the wizard you can re-select, suction or no suction cup.
Here is some information on Spyder3Utility:
1. Some text items in the Utility menu (access this by double-clicking the Utility icon in the Windows system tray; or clicking on it, in the OSX menu bar) are grayed out (disabled). These text items are stat...
Please utilize the enclosed generic link to go to the log-in and download page.
Ensure you uninstall your current version prior to new installation.
Now go to: http://spyder.datacolor.com/support.php
Select “downloads”
Within the...
The biggest problem with iMac's for serious color managed work is that the backlight control does not allow sufficient dimming for use in low luminance conditions. We plan to institute a "white luminance in software" adjustment to a future update of Spyde...
The question now is what control, if any, do you have of the White Luminance Level on each of these monitors.
Although many LCD monitors have controls like Brightness and Contrast, these are just approximations of how such controls worked on CRT monito...
Research has provided us with these great links regarding this subject. You need to decide which is best for your tasks; pros & cons?
http://photo.net/digital-darkroom-forum/00RLRg
http://www.popularmechanics.com/technology/how_to/4213062.html
Vi...
Nvidia PCI express video cards are not providing dual lut's, therefore, only one monitor of a dual system will be calibrated.
[Several of our customers, to include Nvidia support; have confirmed the NVIDIA PCI Express cards are not supporting this tas...
This is caused because the video card starts up programs are running after
Datacolor startup loads the profile. You need to delay the Datacolor startup
program so that it loads towards the end of startup item loading process.
There is a utility calle...
Spyder3 software version 3.0.4 is the last version that supports Windows 2000.
When suggesting that users “upgrade to the latest version” it should be understood to mean:
Windows 2000 users upgrade to the latest version that supports Win2000 (v3.0.4...
When talking about monitors, Native Whitepoint is the color temperature (or shade of white) that the monitor uses when there is no calibration and profiling applied to that monitor. Usually, resetting the monitor back to its factory defaults can reset the...
You can fix this by setting the LUT loading option in Spyder3Utility to "None".
To do this:
* right click on the Spyder3Utility icon in the system tray and choose Preferences
* click on the "Video Card" tab
* set the popup menu to "None"
* clic...
On your video card there's a flash memory called "look up table" (LUT). The Datacolor StartUp.exe flashes correction data to the LUT. This is a big part of your color management.
When your computer is switched to the power save mode, there's no power on ...
Remove the Adobe Gamma icon from your Startup folder. This can be done by right-clicking on the Start button > go to Open or Open All Users > double-click PROGRAMS > double-click STARTUP. Right-click on Adobe Gamma or Adobe Gamma Loader.exe and delete.
To print from Photoshop CS2 using custom ICC profiles, it is necessary to use the Print with Preview command (changed to simply "Print" in CS4), and to choose the More Options setting at the bottom of the resulting window, then set the popup list to Let P...
The Native whitepoint is the color temperature that the monitor hardware exhibits without any software calibration applied. With some monitors it can be adjusted with front panel controls, with others, it is fixed, and can only be corrected with software ...
"The color temperature of light refers to the temperature to which one would have to heat a theoretical ""black body"" source to produce light of similar spectral characteristics. Low color temperature implies warmer (moreyellow/red) light while high colo...
sRGB is common for consumer color and World Wide Web work, but for photographic purposes, AdobeRGB is the most common choice. Choose one or the other based on your uses.
"Your monitor has presets for selecting Color Temperature (White Point). This means that your monitors controls give you a way to select the monitor's White Point from a list of choices.
Usually this means that you have a choice of three or four setting...
"Please check your Admin privileges and please go to
http://docs.info.apple.com/article.html?artnum=106712 for more instruction.
Or go into applications then Disk Utility choose OSX and then run a verify Disk Permissions and then repair disk permissions...
"Your monitor may have no color controls or it may have one or more of the following types of controls. Monitor manufacturers label these in various ways: Color, RGB Color, RGB Gain, RGB Balance, Color Temperature, ViewMatch Color, User Color, Custom Colo...
If no front panel adjustments were made during the calibration it is possilble with the ProfileChooser utility on a Windows system or in the Color tab of Monitor Preferences under Mac OS X.
Please make sure that the correct profile is selected in the ColorSync Control Panel. To do this, click on the apple symbol ->system preferences -> monitors -> color button and verify that the profile is highlighted. If not, scroll to it and highlight the...
Check to see if your computer has an ATI graphics card. With some ATI drivers it's not possible to write the information to the lookup table on the graphics card. The newest drivers no longer block this process. Please download the latest driver for your ...
The 'Calibrate' button is grayed out if there is no sensor selected. Please open the "Preferences" dialog from the Spyder2express/Spyder2/Spyder2PRO menu and select "Monitor Spyder USB" in the Sensor menu.
"Please update the drivers of your video card and your monitor.
Go into the display properties and select the settings tab and advanced.
Then go to the color management tab and add your created profile and confirm with ok.
Then go to the ProfileChoos...
Orders will generally be processed within one to two business days.
If you're within the Warranty Period, please contact ColorVision Technical Support via our website to obtain an RMA (Return Merchandize Authorization) number and instructions for shipping the product to a service location designated by Datacolor. Send the...
Datacolor provides technical support at no additional charge. If you have a question, please feel free to email your question to customerservice@datacolor.com.
Datacolor is constantly working to improve and upgrade our software. These updates are then posted in the 'Software Upgrades' section of our website, where our customers can download them free of charge. The only thing the customer needs in order to succe...
You will need to install the latest drivers for your monitor. Please visit the monitor manufacturer's support web site and download the latest drivers for that monitor. A specific model of monitor needs to be listed as the monitor name in the Monitor tab ...
With respect to any Datacolor monitor calibration software, Datacolor grants to you, and you accept, a personal, nonexclusive, nontransferable license to install and use the software in object code format on one or more computers at a single physical loca...
Datacolor grants to you, and you accept, a personal, nonexclusive, nontransferable license to distribute profiles in .ICM or .ICC format, including to customers or your consulting or design services, so long as you do not otherwise sell, lease, or rent pr...
It is not necessary to remove Adobe Gamma on a Mac.
You should adjust the RGB gain controls associated with the Contrast.
"This is a conceptual error; a ""misexpectation"". ICC profiles do not adjust your monitor to match your printer, or visa versa. Instead they accurately measure and define the state of all your devices, so that its possible for files to accurately prepare...
Open the trash and choose the item or items you wish to delete. In the menu bar choose File, then Get Info and under General tab remove the checkmark next to Locked. Selecting multiple items will allow you to unlock all of them at once.
On Windows, It is necessary to use a separate video card for each monitor. Multi-head video cards (one card that drives multiple monitors) will not work because Windows will not allow you to assign a different profile to each monitor.
Only PCI express vi...
"Please set your screen size to at least 1024x768. If your screen is set to a smaller size you will not be able to access all of the Spyder2express/Spyder2/Spyder2PRO user interface.
"Visual observation of two monitors sitting side-by-side will never appear to match. Even if they are the same type, make and model, two displays will have subtle differences that are readily discerned in side-by-side comparison, but become negligible whe...
No, you shouldn't. This suction cup has been added to the package to calibrate a CRT type monitor.
If you use this for an LCD, you could even damage your LCD-Display's panel.
But how can you attach your Spyder on a LCD-Display?
You can easily do thi...
Please update the video card driver on your computer. The latest video card drivers may be necessary for our software to work properly.
A more recent version of your software will solve this problem. Please go to the Download section and get the right installer.
A method of handling out-of-gamut colors when matching one color space to another. The ICC profile specification specifies four rendering intents: Perceptual, Absolute Colorimetric, Relative Colorimetric, and Saturation.
A data file that describes the color behavior of a physical device (such as a scanner, monitor, or printer) or that defines the color of an abstract color space (such as Adobe RGB 1998 or ColorMatch RGB) in terms of a device-independent color model (such ...
It provides a graphical display of the tonal response characteristics of the monitor system. This includes representations of the monitor's default behavior, the desired behavior and the actual behavior.
It is a measurement of the color of white light, expressed in degrees Kelvin. (The Kelvin scale is a measure of temperature, starting from absolute zero.) The color temperature is the color of light a perfect black-body radiator emits when heated to that ...
Light from any source, other than the projection device, that reaches the screen surface. The amount of ambient light affects the contrast, and resolution of the screen.
To measure and correct by comparison with a standard, of the correct value of each reading on a measuring instrument.
It provides numerical feedback on the process and quality of the calibration performed.
"First check that all screensaver and energysaver functions are turned off, so that the calibration process is not interupted by screensavers or dimming. Under OS X, set the energy saver preference pane to to ""Never"". Now make a test calibration without...
Launch your Spyder application. Click on Preferences and select Never in the Recalibration Warning drop-down.
"ATI had an issue with the use of third party color calibration tools. Please download and install CATALYST 4.6 Display drivers or higher. The drivers are available at http://www.ati.com/support/driver.html.
If the above does not work, please open msco...
That depends on what is most important to you in your images. If shadow detail is your goal (say for night shots), then prioritize for a setting that should good separation and gradients. If highlight detail is most important (say for wedding photos) then...
By clicking on the preview of the target, of the “Large Preview” button next to it, an enlarged preview will created. This can be resized even larger if desired, and the settings that will be printed on the target can be previewed at the bottom of the pag...
"Please look into the system preferences --> universal access --> enhanced contrast setting:
Switch the slider to the left position (normal), then recalibrate your screen."
The video card driver implementation in the virtual machine is not supporting the Windows system call "SetDeviceGammaRamp" So, even if Spyder software could identify the monitor, it would not be able to calibrate it because the LUT download does not funct...
There are a number of possible culprets with blue/purple issues. The most common is saturated blue colors appearing purple in print, so I'll start there. What happens in this case is that the user defines an RGB blue in Photoshop (or picks a saturated blu...
Q: How to I get my monitor (which is bright and colorful) to look like the MatchPrints for my press job (dark, and dull). Simply calibrating my monitor doesn't fix this.
A: I would recommend that you purchase a copy of the book "Real World Photoshop"...
That's why it's called the "Expert" Console; we only expect advanced users to choose it over the easier Assistant Interface. Even for experts, its important to allow the New Display assistant to run to define each of your displays, and then (if you are in...
As you note, you could define an appropriate ambient light level and matching target, and use it for all your Student Lab monitors, and simply not run the real time ambient light check. But one canary in the mine is better than no canaries: if you leave a...
All Spyder3 applications are localized into ten languages, and Russian is one of them. So you can install on a computer that has English, French, German, Spanish, Italian, Japanese, Simplified Chinese, Traditional Chinese, Korean, or Russian, as the selec...
"Spyder3TV is for calibrating stand-alone displays, that is, displays that ARE NOT being driven by a computer. In this capacity the product assists the user in adjusting the controls on the display: Brightness, Contrast, Color, Tint, Color Temperature.
...
There is the optional suction cup, which can be removed from its keyhole fitting for calibration using the cable and counterweight for screen contact. The couterweight itself can be slid up and down the USB cable as needed, but is permanently attached. Th...
SpyderProof occurs after the monitor calibration and profiling process. It's a Utility that conveniently displays a wide range of professional photographic images through both your monitor profile, and the related video corrections. Being able to view hig...
L-Star workingspace users will want to utilize both these options to complete their L-Star workflow. Others may wish to experiment with L-Star calibration to see if they prefer the level of shadow detail it offers to the more typical gamma 2.2.
1. Some text items in the Utility menu (access this by double-clicking the Utility icon in the Windows system tray; or clicking on it, in the OSX menu bar) are grayed out (disabled). These text items are status indicators that will change from time to tim...
"The Spyder3Utility places a small icon on the right side of the Menu Bar in OS X and in the System Tray on Windows.
This icon will be marked with either a yellow or a red slash if there is important status information to be communicated to the user. T...
Unfortunately, the Spyder3 software is developed specifically for the new sensor and its new capabilities. It can not be run with Spyder2 hardware. So you would need to obtain a new Spyder3 sensor to run Spyder3Elite software.
Any photographer will tell you that a larger lens will capture more light, allowing for higher quality, lower noise results. Its the same with display calibrators: a larger aperture gathers more light, and also allows the device to sample a larger area of...
If Spyder2PRO is meeting your calibration needs, then you are fine as-is. Possible reasons for considering Spyder3Elite include its enlarged measuring aperture, more sensitive detectors, and other hardware improvements, as well as new software functions, ...
I just purchased a wide gamut display and the Spyder3Elite. I've used the Spyder3 to calibrate the monitor. In Photoshop whenever I "Save for Web" or "Save as" in the sRGB color space, I wind up with over saturated oranges and reds. I'm needing to save in...
See if you can associate the profile using the Color Management option:
) Go to your system's Control Panel. Click on the Color Management icon. This will open the Color Management window.
) Locate the Device tab.
) If the profile is not listed in t...
Physically turning the monitor does not affect how any monitor displays an image. Rotatable monitors are designed to offer similar viewing conditions in both landscape and portrait modes.
If you have the full nVidia software installed then they have an nVidia specific addition to the Advanced settings in the Display control panel.
This addition is called "nView". Among other things it includes controls to adjust Brightness, Contrast an...
The majority of customers will be able to calibrate to the industry standards for gamma and color temperatures/whitepoint. Some labs' workflows require that their clients calibrate their monitors to custom values.
You may have heard the Urban Legend that a spectrophotometer is reflective device (reads patches on paper), and a colorimeter is an emissive device (reads displays).
Not actually true. There is another one, often combined with the first, that spectrophot...
When using the HP, you MUST set the HP driver to "Application Managed Colors" to turn color management off when you print the target; and then again, later, when you print through the profile you created using Adobe, Corel, or some other ICC-Compliant ima...
Where in the process is this happening?
1. At the end calibration after measuring the sample patches, just before the software asks for the name for the profile?
2. At the beginning of calibration, when the Target is set for Measured Luminance mod...
Ensure you are utilizing a rear USB port; on laptops unplug all USB peripherals.
Do not utilize front ports, powered hubs, monitor or keyboard ports.
Still having issues, go to http://spyder.datacolor.com
Download and install the appropriate Spyd...
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