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Support Service - 支持服务
Posted by Oliver Mews on 15 December 2017 02:43 PM

To contact the support team, please submit a ticket with this link.

Kontaktieren Sie das Support-Team über folgenden Link.


或致电 400-892-0038

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Spyder5PRO+ or Spyder5ELITE+ Upgrade doesn't work
Posted by Oliver Mews on 15 September 2016 09:22 AM

You purchased the Spyder5PRO+ or Spyder5ELITE+ upgrade and it doesn't work? Please do the following to make it work:

  • First ensure that you have installed the latest software version (version 5.1) of the Spyder5 version that you upgraded to (links below)
  • Check your e-mail spam folder if you didn't get the mail with the new serial number
  • Start your Spyder5 software and click on "Spyder5"(Mac) or "Help" menu (Windows) in the top left corner and select "Software Activation..."
  • In "Software Activation" please enter the new plus-serial code
  • Now the new plus features are activated immediately


Download here (Mac/Windows) if you upgraded to Spyder5PRO+.

Download here (Mac/Windows) if you upgraded to Spyder5ELITE+.


If you need detailed instructions about the activation process and about all features that come with your plus upgrade, please download the Quick Start Guide which you'll find on the left side of this page.

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Spyder5 compatibility with OS X 10.11 El Capitan
Posted by Oliver Mews on 23 September 2015 07:58 AM

We would like inform you that we tested Mac OS X 10.11 El Capitan (GM) successfully with Spyder5EXPRESS, Spyder5PRO and Spyder5ELITE.

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Software Download for Spyder5
Posted by Oliver Mews on 05 May 2015 09:51 AM

Are you looking for the software and details for you new Spyder5? Just click the following link to see videos how to activate your Spyder and how to calibrate your monitor. You'll also find the Quick Start Guide and the User Guide in that link, beside buttons to download the software itself.

Feel free to contact us if you have any question  (available in different languages)

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4k and 5k Monitor Support
Posted by Oliver Mews on 04 February 2015 02:45 PM

A lot of users ask if the Spyder can calibrate 4k monitors and the 5k iMac.

Yes of course. All Spyder4 versions are compatible to calibrate these appropriate displays. Just keep in mind that Spyder4ELITE has the advanced option to do an interative grey balance, which increases the density of measuring points of your monitor's grey axis. This feature smoothens the profile and improves the profile's quality.

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