Knowledgebase
Unable to Create and / or Activate an ICC Profile in Windows 10 May 2019 Update (Windows 10, Build 1903) - SpyderX, Spyder5 and Spyder4
Posted by Raphael Graf on 19 July 2019 09:00 AM

Unable to Create and/or Activate an ICC Profile in Windows 10 May 2019 Update (Windows 10, Build 1903) - SpyderX, Spyder5 and Spyder4

We found the problem that SpyderX, Spyder5 and Spyder4 may not create (save / overwrite) and / or activate the ICC profile correctly in Windows 10 May 2019 Update (Windows 10, Build 1903).
Due to this problem, the correct color might not be displayed.

Microsoft has confirmed that there can be issues with color profiles after the 1903 update.
Therefore Microsoft does not recommend to actively force the Windows 10 1903 Update installation in the Windows Update by manually using the Update Now button or the usage of the Windows Media Creation Tool
Microsoft is working on a solution to fix this problem.

Meanwhile, one can try this workaround:
- Un-install your Spyder software.
- Delete the folder "Datacolor" from here: C:\Program Files (x86)\ and from here: C:\users\YOUR USERNAME\AppData\Local\ (the folder AppData may be hidden)
- Next reboot your system.

- Download and install with full admin rights and deactivated antivirus program the current software version.

Please note:
Sometimes you need to do a right mouse click -> run as admin instead of a double click to start an application with admin rights granted.
https://support.datacolor.com/index.php?/Knowledgebase/List/Index/96/display-calibration
Activate the Spyder software with your license code.

- Run the software also with full admin rights. Please remember: Sometimes you need to do a right mouse click -> run as admin instead of a double click to start an application with admin rights granted.

- Now run a FullCAL (NOT a ReCAL)

It is possible that the issue may reoccur in future calibration.
The problem is a Microsoft Windows 10 Build 1093 problem. Also other manufacturers have such problems and provide information on this issue. 

- Please try this now: Launch the Spyder software with full administrator permissions – do a right mouse click -> run as admin instead of a double click to start the Spyder software.

IF you still experience problems now please do this:
Please restart your computer and do not launch any other applications. Launch the Spyder software with full administrator permissions as explained above.

Please install the Microsoft updates as soon as they become available!

UPDATE:

If the mentioned workaround did still not solve the issue, please now try the following:

We have found some customers had to disable the "DisplayEnhancementService" in their Windows configurations to be able to use the provided workaround. The "DisplayEnhancementService" is e.g. in charge for an auto display brightness adjust and also accesses the profiles. Please disable the "DisplayEnhancementService" (the name can be localized in some Windows language versions) in the Windows system. Reboot your computer and DO NOT launch any other applications. Launch the Spyder software with full administrator permissions as explained before.


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