Unable to Create and / or Activate an ICC Profile in Windows 10 May 2019 Update (Windows 10, Build 1903) - SpyderX, Spyder5 and Spyder4
Posted by Raphael Graf on 19 July 2019 09:00 AM
Unable to Create and/or Activate an ICC Profile in Windows 10 May 2019 Update (Windows 10, Build 1903) - SpyderX, Spyder5 and Spyder4
We found the problem that SpyderX, Spyder5 and Spyder4 may not create (save / overwrite) and / or activate the ICC profile correctly in Windows 10 May 2019 Update (Windows 10, Build 1903).
Microsoft has confirmed that there can be issues with color profiles after the 1903 update.
Meanwhile, one can try this workaround:
- Download and install with full admin rights and deactivated antivirus program the current software version.
- Run the software also with full admin rights. Please remember: Sometimes you need to do a right mouse click -> run as admin instead of a double click to start an application with admin rights granted.
- Now run a FullCAL (NOT a ReCAL)
It is possible that the issue may reoccur in future calibration.
- Please try this now: Launch the Spyder software with full administrator permissions – do a right mouse click -> run as admin instead of a double click to start the Spyder software.
IF you still experience problems now please do this:
Please install the Microsoft updates as soon as they become available!
If the mentioned workaround did still not solve the issue, please now try the following:
We have found some customers had to disable the "DisplayEnhancementService" in their Windows configurations to be able to use the provided workaround. The "DisplayEnhancementService" is e.g. in charge for an auto display brightness adjust and also accesses the profiles. Please disable the "DisplayEnhancementService" (the name can be localized in some Windows language versions) in the Windows system. Reboot your computer and DO NOT launch any other applications. Launch the Spyder software with full administrator permissions as explained before.