Knowledgebase
Dear customer,
we have launched a new support system with a new knowledgebase and
ticket system for ColorReader.
For all information and requests, please follow this link to find our
new support site:
[HTTPS://GOTO.DATACOLOR.COM/SPYDERSUPPORT]HTTPS:...
The current Datacolor Spyder products SpyderX Pro and SpyderX Elite
software version 5.8,
Spyder5EXPRESS, Spyder5PRO and Spyder5ELITE software version 5.8,
Spyder Checkr software version 1.5 are compatible with macOS 11 Big
Sur.
These software versions ...
Flat, smooth, single-colored surfaces will net you the most accurate
color-matching results from ColorReader EZ. The device should be
placed flush, against the surface you’re measuring (touching it –
not just aimed towards it) to ensure no surrounding lig...
The ColorReader EZ device automatically saves colors you’ve measured
when connected to the Datacolor ColorReader mobile application. From
these saved colors, you can create your own custom color palettes, as
well as find coordinating colors and color sche...
After taking a measurement, click on “Change” in the top
right-hand corner. Select the paint brands (currently available)
you’d like to match to and click “Match” to update.
Yes – color matches are precisely defined in CIELAB, RGB and HEX
color values, which can be very useful in graphic design work.
The ColorReader EZ device has a greater than 85% accuracy rate on
first-match color measurements, which is more than adequate for most
home, DIY projects. We have professional-grade ColorReaders
(ColorReader and ColorReader Pro) if you require an even hig...
Yes, ColorReader EZ is compatible with Bluetooth 4.0 or higher.
You can purchase CR2032 cell batteries at most local convenience or
hardware stores.
Opposite the side from your color calibration tile, you’ll see a
crescent-moon shaped indentation to access pulling out the piece (like
a drawer) that houses the two, CR2032 batteries. These batteries can
be replaced when needed.
The small hinge on the bottom of your ColorReader EZ device is your
color calibration tile. Keep it closed over the lens to calibrate your
device and to protect the lens when you’re not using the device to
scan a color.
Yes – you can download the ColorReader app for either device. System
requirements for devices include running Android 6.0 or higher; or
iPhone or iPod Touch running iOS version 9.3 or higher.
In order to delete the registration, please contact ColorReader
support:
https://support.datacolor.com/index.php?/Tickets/Submit/
The standard ColorReader app comes with popular fan decks from various
manufacturers. You have the ability to choose which fan decks are used
to find the best match for your measurement To choose the fan decks
you want to use within the ColorReader app, l...
ColorReaderPRO and ColorReader both measure and suggest the closest
match to popular paint fan decks. However, they have several key
differences. The ColorReaderPRO has an OLED display, this allows it to
operate independent of the ColorReader app (iOS and...
If the ColorReader PRO is providing the Lab values for the
measurements then there are not fan decks that are synced with the
ColorReader PRO. In order to sync fan decks, connect your ColorReader
PRO to the ColorReader app and click on Device on the botto...
ColorReader PRO will provide you with the three best matches for the
fan decks that are synced with the ColorReader PRO through the
ColorReader app. The screen on the ColorReader PRO will display the
paint number only. For visual verification and paint na...
The triangle stands for Delta. Delta E is a numerical value that
represents the distance between colors. Delta E has a range of 0, or
exact match, to 100. This is traditionally used to measure the final
color against the sample to determine if the match ...
There is a quality control feature that allows you to measure a color
then measure another color to provide you with the Delta E, or a
numerical value that represents the distance between the colors. This
is traditionally used to measure the final color a...
ColorReader PRO or ColorReader do not use the Pantone system as a fan
deck. However, you can measure a Pantone color and receive the three
closest paint colors in the fan decks loaded in the ColorReader app.
You can also use the Quality Check mode to mea...
The range of fandecks is given. Therefore, no new fandecks can be
added to the fandeck-list in the app. However, you can select the
fandecks from the given list within the app.
You can find the user manual, videos and more info on ColorReader /
ColorReader PRO on the Welcome page: goto.datacolor.com/getcolorreader
Please do not enter "www." in front of that link. Just enter:
http://goto.datacolor.com/getcolorreader
[http://got...
The software is included for free with the purchase of ColorReaderPRO
units. This annual license software will allow paint companies to
manage and support their users, OEM, fandecks, and logo’s
10,000 colors can be added to the device.
The mobile app is unlimited.
The webpage and mobile app description will highlight the brands
available for each region.
For Europe it is NCS Index and RAL K5 Classic.
For North/South America it is Benjamin Moore, Sherwin Williams, Behr,
Valspar, Farrow & Ball, PPG-The Voice of ...
The user needs to contact our support team and they can delete the
user in the Fleet software so they can re-register with new
credentials or be removed completely.
That means fan decks have not been synced to the device. The user
needs to use the mobile app to sync the desired fan decks.
If a user wants to use the device in standalone mode and smartphone
mode with the same fan decks, the user needs to go to the ‘C...
No, if the user wants the readings recorded on the mobile app they
need to have the app open when measuring. For Android, if the mobile
app is open in the background it will record the readings.
No, but users can add and delete colors that are saved to a
palette/project.
The last 100 readings.
The ColorReaderPRO device will only perform the search on those fan
deck colors (up to 10,000) that were synced by the user with the
option Sync Fan decks available on the Device icon.
On a sticker in the bottom of the device box. If it is not there,
please contact your paint company for additional information
CIEL*a*b* D65/10
No. We have master units at Datacolor that are used for the fandeck
mastering process. This is the only way we can insure the excellent
success rate that we are delivering
Yes, the updates will be pushed automatically to all users
Yes, most of the functionality of the app will be available except the
Device icon
Please contact the Paint company that supplied your ColorReaderPRO
One fan deck for free
Logo for the mobile app handled by the admin app.
For over 1,000 units in one order, Datacolor will customize by adding
the logo on the device and carrying case and packaging
Yes. Please import the fan deck for each company
After placing the order Datacolor will provide a link to the Fleet
Mgmnt software with one admin user and fandecks preloaded
Not in the current mobile app. We will note this as a possible feature
for a future release.
Please delete the mobile app and reinstall it
Yes, please use the option to Change fandecks
Yes. Please visit www.datacolor.com/colorreaderpro
No. The user needs to be disconnected
Yes. Press View/Edit on each OEM and select the Branding tab to upload
the logos
IPhone® IOS® v. 9.3 or higher
IPad Touch® IOS v. 9.3 or higher
Android© 6.0 or higher
Bluetooth® v. 4.0 or higher
The instrument is not designed to measure metallic or
fluorescent colors
Like any consumer electronic good – 5 or more years depending on how
well the unit is cared for.
Yes, the mobile will be installed in your smartphone native language
if available. Available languages for the mobile app are English,
French, German, Simplified Chinese and Spanish
Please contact Datacolor support:
https://support.datacolor.com/index.php?/Tickets/Submit/
The page number will be displayed on the mobile app in a future
release – but not on the ColorReaderPRO.
Yes, currently there are not restrictions to have users downloading,
installing the app and connecting to the same ColorReaderPRO unit.
Users will receive an access code that will enable only those
authorized fan decks from the paint company supplying the...
Up to 10,000 colors
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