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Knowledgebase : English > ColorReaderPRO
The software is included for free with the purchase of ColorReaderPRO units. This annual license software will allow paint companies to manage and support their users, OEM, fandecks, and logo’s
No. Only for iOS and Android
10,000 colors can be added to the device. The mobile app is unlimited.
The webpage and mobile app description will highlight the brands available for each region.  For Europe it is NCS Index and RAL K5 Classic. For North/South America it is Benjamin Moore, Sherwin Williams, Behr, Valspar, Farrow & Ball, PPG-The Voice of ...
The user needs to contact our support team and they can delete the user in the Fleet software so they can re-register with new credentials or be removed completely. 
That means fan decks have not been synced to the device. The user needs to use the mobile app to sync the desired fan decks. If a user wants to use the device in standalone mode and smartphone mode with the same fan decks, the user needs to go to the ‘C...
No, if the user wants the readings recorded on the mobile app they need to have the app open when measuring. For Android, if the mobile app is open in the background it will record the readings.
No, but users can add and delete colors that are saved to a palette/project.
The ColorReaderPRO device will only perform the search on those fan deck colors (up to 10,000) that were synced by the user with the option Sync Fan decks available on the Device icon.
On a sticker in the bottom of the device box. If it is not there, please contact your paint company for additional information
No. We have master units at Datacolor that are used for the fandeck mastering process. This is the only way we can insure the excellent success rate that we are delivering
Yes, the updates will be pushed automatically to all users
Yes, most of the functionality of the app will be available except the Device icon
Please contact the Paint company that supplied your ColorReaderPRO
Logo for the mobile app handled by the admin app.  For over 1,000 units in one order, Datacolor will customize by adding the logo on the device and carrying case and packaging
Yes. Please import the fan deck for each company
After placing the order Datacolor will provide a link to the Fleet Mgmnt software with one admin user and fandecks preloaded
Not in the current mobile app. We will note this as a possible feature for a future release.
ColorReader uses a different geometry. We don’t claim agreement with our d/8 spherical isntruments
Please delete the mobile app and reinstall it
Yes, please use the option to Change fandecks
Yes. Please visit www.datacolor.com/colorreaderpro
Yes. Press View/Edit on each OEM and select the Branding tab to upload the logos
IPhone® IOS® v. 9.3 or higher IPad Touch® IOS v. 9.3 or higher Android© 6.0 or higher
The instrument is not designed to measure metallic  or fluorescent colors
Like any consumer electronic good – 5 or more years depending on how well the unit is cared for.
Yes, the mobile will be installed in your smartphone native language if available. Available languages for the mobile app are English, French, German, Simplified Chinese and Spanish
Please contact Datacolor support: https://support.datacolor.com/index.php?/Tickets/Submit/
The page number will be displayed on the mobile app in a future release – but not on the ColorReaderPRO.
Yes, currently there are not restrictions to have users downloading, installing the app and connecting to the same ColorReaderPRO unit. Users will receive an access code that will enable only those authorized fan decks from the paint company supplying the...
Yes, the device is sold with SDK (Software development kit) upon request
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