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Posted by Oliver Mews on 15 September 2016 09:22 AM

You purchased the Spyder5PRO+ or Spyder5ELITE+ upgrade and it doesn't work? Please do the following to make it work:

  • First ensure that you have installed the latest software version (version 5.1) of the Spyder5 version that you upgraded to (links below)
  • Check your e-mail spam folder if you didn't get the mail with the new serial number
  • Start your Spyder5 software and click on "Spyder5"(Mac) or "Help" menu (Windows) in the top left corner and select "Software Activation..."
  • In "Software Activation" please enter the new plus-serial code
  • Now the new plus features are activated immediately


Download here (Mac/Windows) if you upgraded to Spyder5PRO+.

Download here (Mac/Windows) if you upgraded to Spyder5ELITE+.


If you need detailed instructions about the activation process and about all features that come with your plus upgrade, please download the Quick Start Guide which you'll find on the left side of this page.

Help Desk Software by Kayako