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Oct
21
Windows 10 Build 1903 is your operating system? Read this!
Posted by Oliver Mews on 21 October 2019 12:43 PM

You've got problems with color management and you are working with Windows 10 Build 1903?

These problems are very different. Sometimes ICC-profiles can't be saved to the hard drive, sometimes the existing ICC-profile can't be activated. We also got support tickets where users reporting very strange error messages (like Error -32 and others).

Please follow this link to see what you can do until your Windows 10 gets an update.


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Oct
16

Are SpyderX, Spyder5, SpyderPRINT, SpyderCHECKR and Spyder4 working with the new macOS Catalina 10.15?

 

SpyderX

SpyderX Software is 64-bit and works on macOS Catalina 10.15

 

Spyder5

Spyder5 Software-Update installers are already published and available in 64-bit versions that work on macOS Catalina 10.15.
Please use the following link to download:
Spyder5Express: http://goto.datacolor.com/download/s5x100b
Spyder5Pro: http://goto.datacolor.com/download/s5p100b
Spyder5Elite: http://goto.datacolor.com/download/s5el100b

 

SpyderPRINT

SpyderPRINT Software-Update will be available by end of November 2019

 

SpyderCHECKR

SpyderCHECKR software has already been updated to 64-bit and works on macOS Catalina 10.15. The latest software for mac OS X is available here:
https://support.datacolor.com/index.php?/Knowledgebase/Article/View/1516/140/spydercheckr-13-macintosh

 

Spyder4

Datacolor has announced in spring 2019, that by August 1st 2019, we are not developing Spyder4 software updates for upcoming operating systems any more. Spyder4 was released in 2012. We recommend upgrading to the new SpyderX: https://spyderx.datacolor.com/


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Dec
15
Support Service - 支持服务
Posted by Oliver Mews on 15 December 2017 02:43 PM

To contact the support team, please submit a ticket with this link.


Kontaktieren Sie das Support-Team über folgenden Link.


中国区支持请邮件联系 supportasia@datacolor.com

或致电 400-892-0038


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Sep
15
Spyder5PRO+ or Spyder5ELITE+ Upgrade doesn't work
Posted by Oliver Mews on 15 September 2016 09:22 AM

You purchased the Spyder5PRO+ or Spyder5ELITE+ upgrade and it doesn't work? Please do the following to make it work:

  • First ensure that you have installed the latest software version (version 5.1) of the Spyder5 version that you upgraded to (links below)
  • Check your e-mail spam folder if you didn't get the mail with the new serial number
  • Start your Spyder5 software and click on "Spyder5"(Mac) or "Help" menu (Windows) in the top left corner and select "Software Activation..."
  • In "Software Activation" please enter the new plus-serial code
  • Now the new plus features are activated immediately

 

Download here (Mac/Windows) if you upgraded to Spyder5PRO+.

Download here (Mac/Windows) if you upgraded to Spyder5ELITE+.

 

If you need detailed instructions about the activation process and about all features that come with your plus upgrade, please download the Quick Start Guide which you'll find on the left side of this page.


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Sep
23
Spyder5 compatibility with OS X 10.11 El Capitan
Posted by Oliver Mews on 23 September 2015 07:58 AM

We would like inform you that we tested Mac OS X 10.11 El Capitan (GM) successfully with Spyder5EXPRESS, Spyder5PRO and Spyder5ELITE.


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May
5
Software Download for Spyder5
Posted by Oliver Mews on 05 May 2015 09:51 AM

Are you looking for the software and details for you new Spyder5? Just click the following link to see videos how to activate your Spyder and how to calibrate your monitor. You'll also find the Quick Start Guide and the User Guide in that link, beside buttons to download the software itself.

Feel free to contact us if you have any question

http://goto.datacolor.com/getspyder5  (available in different languages)


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