Knowledgebase
Dear customer,
we have launched a new support system with a new knowledgebase and
ticket system.
For all information and requests, please follow this link to find our
new support site:
[HTTPS://GOTO.DATACOLOR.COM/SPYDERSUPPORT]HTTPS://GOTO.DATACOLOR...
The current Datacolor Spyder products SpyderX Pro and SpyderX Elite
software version 5.8,
Spyder5EXPRESS, Spyder5PRO and Spyder5ELITE software version 5.8,
Spyder Checkr software version 1.5 are compatible with macOS 11 Big
Sur.
These software versions ...
Under macOS Catalina there is currently the problem that the screen
brightness automatically jumps to 100% when an external monitor is
connected. This problem is caused by a bug in the current macOS
Catalina version, 10.15.3. More information and bug repo...
Are Spyder5, SpyderPRINT, SpyderCHECKR and Spyder4 working with the
new macOS Catalina 10.15?
SPYDERX
SpyderX Software works on macOS Catalina 10.15
SPYDER5
Spyder5 Software-Update installers are already published and available
in 64-bit v...
Microsoft has confirmed that there have been issues with color
profiles in saving, overwriting, activating, etc., and they have
provided a patch "KB4505903" as a solution to fix this problem. Run
the Windows 10 Update function manually to make sure you ha...
UNABLE TO CREATE AND/OR ACTIVATE AN ICC PROFILE IN WINDOWS 10 MAY 2019
UPDATE (WINDOWS 10, BUILD 1903) - SPYDERX, SPYDER5 AND SPYDER4
We found the problem that SpyderX, Spyder5 and Spyder4 may not create
(save / overwrite) and/or activate the ICC profil...
On some Windows7 versions / language combinations, there may be a
SpyderX driver problem.
With the SpyderX generation we have changed the USB driver
archtiecture to a Microsoft universal driver (according on the
recommendation of Microsoft). On these US...
Either version of SpyderX will include the same, newly-developed
hardware. There are a number of software differences. The most
important includes the Expert Console, which lets you take control,
and drive the software any way you chose, and the nearly in...
If you work in a totally controlled space, with no variation of the
lighting (which is recommended) then there is no need to try these
features. However, many people must work in spaces with windows, and
varying lighting, and for them, these functions are...
This will depend, to some extent, on your displays. In general, the
area most readily apparent are more accurate white balance, so your
colors don’t have a slight cast towards pink or green, more
consistently neutral grays, so black and white images appea...
There is not an upgrade program available at this time. Please be sure
which product’s feature set will meet your needs before purchasing.
SpyderX uses a design where the lens cap is the counterweight. Once
the cap is snapped off the optical system of the Spyder, it can be
slid up the cable to serve as a counterweight when hanging the Spyder
on your screen. The USB cable runs through this ca...
The consistency between multiple SpyderX units on the same display
(inter-instrument agreement), or the same SpyderX when placed on the
same display multiple times (intra-instrument agreement) is much more
precise than with previous calibrators. Rather th...
SpyderX uses a brand-new Lens-based Color Engine. Instead of taking
contact measurements of the screen, it is viewing the screen through a
large lens within SpyderX which is set back from the screen. It also
means SpyderX does not need perfect screen cont...
The changes in measured values near black tend to move by consistent
amounts. Using xyY, for example, the x and y values define the color;
and the color of black is not visible, so until the brightness (Cap Y)
rises a bit, those numbers don’t have much me...
SpyderX measures much more effectively in the darks than previous
Spyders. At white, the screen will vary a bit, so the Cap Y (screen
brightness) value will move tiny amounts between measurements. But at
black, the screen is much more consistent, and so t...
Despite improvements in screen quality in today’s monitors, the
degree of color accuracy and consistency demanded in image and video
editing requires a calibration sensor to calibrate your computer
screens. SpyderX is our fastest, most accurate, and easie...
SpyderX should certainly improve screen-to-screen matching between
displays. Its more human eye-like way of viewing the screen, improved
control of white balance, color gamut, and shadow detail means
different screens should look much more similar to the ...
More accurate white balance and shadow detail, and the blazing speed
of calibration with SpyderX are the top reasons.
Since the SpyderX lens is recessed and will be covered by the lens cap
most of the time, even while it is monitoring ambient light, it should
not require much cleaning. For a bit of dust, simply wipe with a lens
cloth. If you smear skin oils on the lens b...
Yes, while most devices still have USB Type A ports, a few compact
devices, mostly from Apple, have eliminated the USB A ports entirely,
in favor of USB C. So, Apple users will want to carry one more dongle
with them, to support USB A plugs, such as the o...
SpyderX is designed to calibrate all the recent screen types. It’s
important to use a calibration system at least as new as your
displays, to be assured of accurate screen calibration.
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