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We wanted to alert Windows 10 users who are experiencing problems calibrating and profiling their monitors that these issues are due to a bug in Microsoft Windows 10 Build 1903 (May 2019 Update), and, unfortunately, not something we here at Spyder Support...
Are Spyder5, SpyderPRINT, SpyderCHECKR and Spyder4 working with the new macOS Catalina 10.15?   SPYDERX SpyderX Software works on macOS Catalina 10.15   SPYDER5 Spyder5 Software-Update installers are already published and available in 64-bit v...
UNABLE TO CREATE AND/OR ACTIVATE AN ICC PROFILE IN WINDOWS 10 MAY 2019 UPDATE (WINDOWS 10, BUILD 1903) - SPYDERX, SPYDER5 AND SPYDER4 We found the problem that SpyderX, Spyder5 and Spyder4 may not create (save / overwrite) and/or activate the ICC profil...
On some Windows7 versions / language combinations, there may be a SpyderX driver problem. With the SpyderX generation we have changed the USB driver archtiecture to a Microsoft universal driver (according on the recommendation of Microsoft). On these US...
You will receive this message when starting a 32-bit application, but the Spyder software works on your macOS High Sierra 10.13 and/or macOS Mojave 10.14 system. The message is related to future OS and you already know that 64-bit software is not required...
Either version of SpyderX will include the same, newly-developed hardware. There are a number of software differences. The most important includes the Expert Console, which lets you take control, and drive the software any way you chose, and the nearly in...
If you work in a totally controlled space, with no variation of the lighting (which is recommended) then there is no need to try these features. However, many people must work in spaces with windows, and varying lighting, and for them, these functions are...
This will depend, to some extent, on your displays. In general, the area most readily apparent are more accurate white balance, so your colors don’t have a slight cast towards pink or green, more consistently neutral grays, so black and white images appea...
There is not an upgrade program available at this time. Please be sure which product’s feature set will meet your needs before purchasing.
SpyderX uses a design where the lens cap is the counterweight. Once the cap is snapped off the optical system of the Spyder, it can be slid up the cable to serve as a counterweight when hanging the Spyder on your screen. The USB cable runs through this ca...
The consistency between multiple SpyderX units on the same display (inter-instrument agreement), or the same SpyderX when placed on the same display multiple times (intra-instrument agreement) is much more precise than with previous calibrators. Rather th...
SpyderX uses a brand-new Lens-based Color Engine. Instead of taking contact measurements of the screen, it is viewing the screen through a large lens within SpyderX which is set back from the screen. It also means SpyderX does not need perfect screen cont...
The changes in measured values near black tend to move by consistent amounts. Using xyY, for example, the x and y values define the color; and the color of black is not visible, so until the brightness (Cap Y) rises a bit, those numbers don’t have much me...
SpyderX measures much more effectively in the darks than previous Spyders. At white, the screen will vary a bit, so the Cap Y (screen brightness) value will move tiny amounts between measurements. But at black, the screen is much more consistent, and so t...
Despite improvements in screen quality in today’s monitors, the degree of color accuracy and consistency demanded in image and video editing requires a calibration sensor to calibrate your computer screens. SpyderX is our fastest, most accurate, and easie...
SpyderX should certainly improve screen-to-screen matching between displays. Its more human eye-like way of viewing the screen, improved control of white balance, color gamut, and shadow detail means different screens should look much more similar to the ...
More accurate white balance and shadow detail, and the blazing speed of calibration with SpyderX are the top reasons.
Since the SpyderX lens is recessed and will be covered by the lens cap most of the time, even while it is monitoring ambient light, it should not require much cleaning. For a bit of dust, simply wipe with a lens cloth. If you smear skin oils on the lens b...
Yes, while most devices still have USB Type A ports, a few compact devices, mostly from Apple, have eliminated the USB A ports entirely, in favor of USB C. So, Apple users will want to carry one more dongle with them, to support USB A plugs, such as the o...
Problem: The SpyderGallery does not find the Spyder sensor, even if the Spyder is connected to the computer and the SpyderGallery Desktop is running on the computer:   Solution: Please make sure your mobile device (Android / iOS) running the SpyderG...
You can find the user manual, videos and more info on ColorReader / ColorReader PRO on the Welcome page: goto.datacolor.com/getcolorreader Please do not enter "www." in front of that link. Just enter: http://goto.datacolor.com/getcolorreader [http://got...
In some cases on some Windows 10 systems (Spring Creators Update – 1803 from April 2018 and Windows 10 Build 1809 from November 2018) on some laptops, users have encountered an issue with the display profile randomly turning on and off which creates a fli...
The automatic Room Light Switching feature is available in the Spyder5PRO+ software. You will find it in the main menu of the software where you also set the target values for Gamma, Whitepoint and Brightness. However, you won’t find it in the „advanced s...
Why doesn’t the patch grid in SpyderCHECKR correspond to the target image? There could be several reasons why the order of the color patches looks incorrect in the SpyderCHECKR software. Please make sure to read the entire answer below: 1: Ensure yo...
The software is included for free with the purchase of ColorReaderPRO units. This annual license software will allow paint companies to manage and support their users, OEM, fandecks, and logo’s
10,000 colors can be added to the device. The mobile app is unlimited.
The webpage and mobile app description will highlight the brands available for each region.  For Europe it is NCS Index and RAL K5 Classic. For North/South America it is Benjamin Moore, Sherwin Williams, Behr, Valspar, Farrow & Ball, PPG-The Voice of ...
The user needs to contact our support team and they can delete the user in the Fleet software so they can re-register with new credentials or be removed completely. 
That means fan decks have not been synced to the device. The user needs to use the mobile app to sync the desired fan decks. If a user wants to use the device in standalone mode and smartphone mode with the same fan decks, the user needs to go to the ‘C...
No, if the user wants the readings recorded on the mobile app they need to have the app open when measuring. For Android, if the mobile app is open in the background it will record the readings.
No, but users can add and delete colors that are saved to a palette/project.
The ColorReaderPRO device will only perform the search on those fan deck colors (up to 10,000) that were synced by the user with the option Sync Fan decks available on the Device icon.
On a sticker in the bottom of the device box. If it is not there, please contact your paint company for additional information
No. We have master units at Datacolor that are used for the fandeck mastering process. This is the only way we can insure the excellent success rate that we are delivering
Yes, the updates will be pushed automatically to all users
Yes, most of the functionality of the app will be available except the Device icon
Please contact the Paint company that supplied your ColorReaderPRO
Logo for the mobile app handled by the admin app.  For over 1,000 units in one order, Datacolor will customize by adding the logo on the device and carrying case and packaging
Yes. Please import the fan deck for each company
After placing the order Datacolor will provide a link to the Fleet Mgmnt software with one admin user and fandecks preloaded
Not in the current mobile app. We will note this as a possible feature for a future release.
Please delete the mobile app and reinstall it
Yes, please use the option to Change fandecks
Yes. Please visit www.datacolor.com/colorreaderpro
Yes. Press View/Edit on each OEM and select the Branding tab to upload the logos
IPhone® IOS® v. 9.3 or higher IPad Touch® IOS v. 9.3 or higher Android© 6.0 or higher
The instrument is not designed to measure metallic  or fluorescent colors
Like any consumer electronic good – 5 or more years depending on how well the unit is cared for.
Yes, the mobile will be installed in your smartphone native language if available. Available languages for the mobile app are English, French, German, Simplified Chinese and Spanish
Please contact Datacolor support: https://support.datacolor.com/index.php?/Tickets/Submit/
The page number will be displayed on the mobile app in a future release – but not on the ColorReaderPRO.
Yes, currently there are not restrictions to have users downloading, installing the app and connecting to the same ColorReaderPRO unit. Users will receive an access code that will enable only those authorized fan decks from the paint company supplying the...
After the restart of my Windows system the monitor does not look calibrated and I do not get the message that my profile has been loaded in the the graphic card LUT. When I run the Spyder software the monitor is calibrated again. It looks like the Spyde...
Q: I have Spyder5 and I can’t see the effect of the profile under macOS High Sierra 10.13 after the calibration process. Or, I cannot see any difference in the uncalibrated VS calibrated view of my screen at the end of the calibration process on the Spy...
It appears that the new macOS High Sierra 10.13 has several color management issues. Therefore, also your system has a permission problem with the High Sierra upgrade at the moment. Please use the disk utility (from / Applications / Utilities) to repair t...
On modern mid range to high end laptop please check for the usage of Content-adaptive backlight control (CABC). THIS has to be DISABLED (often in the bios)   IMPORTANT: Sometimes a patch is needed to have the ability to disable the CABC function. ...
The Spyder5PRO+ and Spyder5ELITE+ upgrades for your Spyder5 add new, unique features for further confidence in your digital color workflow. With these new features, including Soft Proofing (Spyder5ELITE+ only), Automatic Room Light Switching and other fea...
Profile editing in the Profile Management Tool is compatible with icc profiles created with your Spyder5 only.
Spyder5PRO+ / Spyder5ELITE+ software will choose the appropriate profile for the current room light, or the lighting environment, for 3 room light levels: High, Medium and Low. The Spyder5 calibrator needs to be connected at all times for the Automatic Ro...
As in the past, all software updates are still available free of charge. Software updates are released to maintain functionality as compatible Operating Systems update. However, Spyder5PRO+ and Spyder5ELITE+ are upgrades with additional features and there...
Spyder5PRO+ and Spyder5ELITE+ upgrades add additional features to the standard Spyder5PRO and Spyder5ELITE software.   http://www.datacolor.com/photography-design/product-overview/sypder5eliteplus-software-upgrade/ [http://www.datacolor.com/photography-...
To activate Spyder5PRO+ or Spyder5ELITE+, you must be running the latest software for each application.   You will find the latest versions of each application here: goto.datacolor.com/getSpyder5plus For instruction on activation of the Spyder5PRO+ or...
The latest versions of Spyder5PRO / Spyder5ELITE can be found here: http://support.datacolor.com/index.php?/Knowledgebase/List/Index/153/spyder5-downloads To activate the Spyder5PRO+ / Spyder5ELITE+, you must be running the latest Spyder5PRO / Spyder5...
One key feature of Spyder5PRO+ and Spyder5ELITE+ is Automatic Room Light Switching. Simply put, this allows the Spyder5PRO+ / Spyder5ELITE+ software and sensor to automatically decide and apply the appropriate profile for the room lighting by taking ambie...
As any other monitor, curved displays can be calibrated with the Spyder5. Please always plug the Spyder into an USB port in the back of your computer (close to the keyboard/mouse). Please do not use USB-Hubs and/or USB-extension cords as this could result...
Datacolor provides technical support at no additional charge. If you have a question, please feel free to submit a ticket to: http://support.datacolor.com/index.php?/Tickets/Submit
Please check you are using a Spyder3 or higher to communicate with an iOS device, or a Spyder4 or higher to communicate with an Android device. Next ensure that your mobile device and your computer are both connected to the same section of the same WLAN, ...
This is accomplished by taking an OS-level screen-shot while the image is on screen, and calibration is enabled; and then retrieving that screen-shot from the device's image library. You may want to use a simple graphics app to crop the resulting screensh...
The SpyderGALLERY app is the industry leading mobile application that allows you to show your clients, family and friends calibrated images anywhere. Below are instructions to get you started: You must download the SpyderGALLERY app from the iTunes sto...
Q: When I use the SpyderCUBE I get spectral highlight and absolute black data. Does the SpyderCHECKR offer those functions? A: You have zeroed in on two of the features the SpyderCUBE offers that flat targets cannot. A third feature is data on prima...
Q: I'm confused between the SpyderCHECKR 24 and the SpyderCUBE. Which should I use on location? A: That will depend on your location needs. If you need to set in-camera white balance or make images where precise color reproduction is important, then...
SpyderCHECKR is compatible with Adobe Photoshop Lightroom, Adobe Camera Raw (and its related copy of Adobe Photoshop) and Hasselblad Phocus. It can also be used with Blackmagic's DiVinci Resolve 11+ software. Additional keywords: SpyderChecker, Spyderch...
Yes, full size patches provide more accurate target data under many situations, especially in videography. The HSL preset format used in the SpyderCHECKR profiles offers advantages over a DNG based system. DNG presets must be made under each lighting situ...
The SpyderCHECKR makes a great location target for in-camera white balance, visual reference and video correction in Blackmagic DaVinci Resolve 11. It can also be used to profile still cameras. I suspect in the long run you may want to look into the Spy...
The 48-patch SpyderCHECKR is designed to reduce finger contact with the patches and allows for replacement of the patch cards when soiled. The 48-patch SpyderCHECKR also includes a Fade Checker to inform you of any fading of the color patches from expos...
SpyderCHECKR targets are not designed for underwater use. However, the SpyderCUBE has been used very successfully for underwater capture. Sealing the SpyderCHECKR target in a special, diving-oriented waterproof bag may suffice for shallow diving but a ver...
The gray targets can be used as a traditional gray card, target to create an in-camera white balance, a white balance target in your RAW editor, a visual reference to check the neutrality of displays and a gray ramp target to help set exposure in your edi...
Lightroom: SpyderCHECKR calibrations are stored as a User Preset in the Presets panel of the Develop Module. Adobe Camera Raw: SpyderCHECKR calibrations are stored in the Presets Dialog below the Histogram and capture information. You can also apply a p...
It is important to move the color target grid to be centered within each patch. There are two ways to make adjustments to the color target grid: Move your cursor into the center area of the target image. Left click and you can move the entire target gri...
To make the best color profile for your camera and lens combination, there are several adjustments that need to be made to the image of the SpyderCHECKR target image. In order to create a profile, photograph the target using your camera manufacturer's RAW...
You always want to photograph the SpyderCHECKR 24 target in your camera manufacturer's RAW format; or the manufacturer's standard format for video cameras without RAW capabilities. To use directly from Lightroom, right click on the target image and select...
Mount the SpyderCHECKR 24, or place in a stable location. Light it from a 45-degree angle. The ideal way to light a target is to use a single light source, with no reflector or diffuser, from a long distance. This assures that all portions of the target w...
Downloads of all of our software are provided on our support website. Choose your operating system for the correct link, scroll down to the bottom of the page and download the SpyderCHECKR software. http://support.datacolor.com/index.php?/default_import...
Colorimetric Mode - provides the most literal results. Best when attempting to reproduce artwork and color critical work. Saturation Mode - provides a boost in Saturation. Offers results that are generally more pleasing for many types of images. Portr...
The color patches of the SpyderCHECKR 24 represent the standard 24 colors used in a variety of color products. These patches are near or within the sRGB color space to avoid gamut clipping and assure usability with a wide range of capture, display and out...
The SpyderCHECKR 24 and the 48-patch SpyderCHECKR targets are not specific to one light source, color temperature or color space. They are spectrally neutral so the temperature of the light does not affect the color itself. However, they are designed to b...
The SpyderCHECKR software analyzes the capture target for a particular camera and lens combination then compares it to the known values for each color patch. It uses this analysis to create a profile that will adjust the values for Hue, Saturation and Lum...
The best way to care for your SpyderCHECKR 24 is to always store it in the protective sleeve. This will help keep dirt off the patches and protect the chart from scratches or other damage. Exposure to direct light should be kept to a minimum. This will he...
SpyderCHECKR can be used as stand-alone software or accessed from Adobe Lightroom or Hasselblad Phocus. Either method of using SpyderCHECKR will give you the capability to create color calibrations for each of the supported programs. To use as a stand-alo...
We suggest using a naming system that includes the camera model, lens, calibration Mode and SpyderCHECKR chart. For example, if you calibrate a Nikon D800 with a 85mm lens for Portrait Mode with the SpyderCHECKR 24, a file name such as this would be optim...
Besides using the SpyderCHECKR 24 to achieve higher color accuracy, you can use the SpyderCHECKR 24 profile to analyze your camera's color performance. By analyzing each adjustment for Hue, Saturation and Luminance, you can better anticipate how your ca...
Once you save a SpyderCHECKR 24 preset from the SpyderCHECKR software, you must restart the editing application that you intend the preset to be saved to. For example, if you make a preset for use in Lightroom, you must close and re-launch Lightroom for t...
Flexing the target in the other direction is usually all that is needed to prepare a slightly curled target before use. Flipping the target before next storing it can help average out the effect over time. Additional keywords: SpyderChecker, Spydercheck...
The SpyderCHECKR software (beginning with version 1.2) is designed to work with either the 24 or 48 patch targets. The selection of the 24-patch chart or the 48-patch chart is called Mode. To choose the Mode, launch the SpyderCHECKR software and go to the...
Q: As long as my SpyderCHECKR 24 target is parallel to the camera's sensor and cropped to the black border, it lines up with the patch sampling grid in the software no matter what edge is up. I just tried that with the 48-patch SpyderCHECKR and it doesn...
Always crop the image to the black border on the SpyderCHECKR 24. That way the auto-rotate function can do its job. Also, be sure to rotate the target image until the SpyderCHECKR 24 is vertical or horizontal, not at an angle. Additional keywords: Spy...
The 48 patch SpyderCHECKR works from a larger set of patches with additional low saturation colors so its results are a bit subtler. Some users find either target to offer similar results for their needs, where others prefer one over the other, depending ...
The amount of change to your image depends on the color accuracy of your camera's sensor and color neutrality of a particular lens. It also depends on the profile Mode (Saturation, Colorimetric, or Portrait). To see the results of the calibration, look at...
Mac OS: Mac OS X 10.7 or newer Windows: Win 7 32/64 or newer Additional keywords: SpyderChecker, Spydercheckr, SpyderCHECKR, SpyderCHECKR Pro, SpyderCHECKR 24, SpyderChecker, Spydercheckr, SpyderCHECKR, SpyderCHECKR Pro, SpyderCHECKR 24 SpyderCheckr24...
The software update option in the SpyderCHECKR software (accessible in Preferences) is on by default. When Datacolor posts a new build of the software you will be notified on your next launch of the software. You will be prompted to download the newest so...
Though there is overlap, both products serve specific purposes. The 48-patch SpyderCHECKR has a more comprehensive set of color patches. As a result, it offers slightly more subtle corrections. The rigid case makes the 48-patch SpyderCHECKR more convenien...
That depends on your needs. SpyderCHECKR 24 is an affordable location target that is more portable than the 48-patch SpyderCHECKR target. Including the SpyderCHECKR 24 in a scene will provide more reference information to work from to meet your creative v...
Yes, if you are using a 24-patch target for visual functions, the SpyderCHECKR 24 should be large enough and similar enough to replace it. If you are using your 24-patch target with third party software then you should be able to continue to do so, though...
Q: The SpyderCHECKR 24 looks like it is intended as a capture target. I currently only carry the SpyderCUBE to capture white balance and exposure information. I then use the 48 patch SpyderCHECKR to build profiles for each of my camera and lens combinat...
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