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NEW knowledgebase and ticket system
Posted by Boris Bergmann on 15 February 2022 02:14 PM

Dear customer,

we have launched a new support system with a new knowledgebase and ticket system.
For all information and requests, please follow this link to find our new support site:

Thank you

Your Datacolor Support Team

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Windows 10 Build 1903 is your operating system? Read this!
Posted by Oliver Mews on 21 October 2019 12:43 PM

You've got problems with color management and you are working with Windows 10 Build 1903?

These problems are very different. Sometimes ICC-profiles can't be saved to the hard drive, sometimes the existing ICC-profile can't be activated. We also got support tickets where users reporting very strange error messages (like Error -32 and others).

Please follow this link to see what you can do until your Windows 10 gets an update.

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Are SpyderX, Spyder5, SpyderPRINT, SpyderCHECKR and Spyder4 working with the new macOS Catalina 10.15?



SpyderX Software is 64-bit and works on macOS Catalina 10.15



Spyder5 Software-Update installers are already published and available in 64-bit versions that work on macOS Catalina 10.15.
Please use the following link to download:



SpyderPRINT Software-Update will be available by end of November 2019



SpyderCHECKR software has already been updated to 64-bit and works on macOS Catalina 10.15. The latest software for mac OS X is available here:



Datacolor has announced in spring 2019, that by August 1st 2019, we are not developing Spyder4 software updates for upcoming operating systems any more. Spyder4 was released in 2012. We recommend upgrading to the new SpyderX:

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Support Service - 支持服务
Posted by Oliver Mews on 15 December 2017 02:43 PM

To contact the support team, please submit a ticket with this link.

Kontaktieren Sie das Support-Team über folgenden Link.


或致电 400-892-0038

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Spyder5PRO+ or Spyder5ELITE+ Upgrade doesn't work
Posted by Oliver Mews on 15 September 2016 09:22 AM

You purchased the Spyder5PRO+ or Spyder5ELITE+ upgrade and it doesn't work? Please do the following to make it work:

  • First ensure that you have installed the latest software version (version 5.1) of the Spyder5 version that you upgraded to (links below)
  • Check your e-mail spam folder if you didn't get the mail with the new serial number
  • Start your Spyder5 software and click on "Spyder5"(Mac) or "Help" menu (Windows) in the top left corner and select "Software Activation..."
  • In "Software Activation" please enter the new plus-serial code
  • Now the new plus features are activated immediately


Download here (Mac/Windows) if you upgraded to Spyder5PRO+.

Download here (Mac/Windows) if you upgraded to Spyder5ELITE+.


If you need detailed instructions about the activation process and about all features that come with your plus upgrade, please download the Quick Start Guide which you'll find on the left side of this page.

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